Delivery Info
UK Delivery Policy
How much is delivery?
How much is delivery?
Royal Mail Tracked 48 costs only £2.95 if you spend at least £25 with us. Orders below this will be charged £4.95.
Royal Mail Tracked 24 costs £3.95 if you spend at least £25 or £5.95 if below this threshold.
Which couriers do you use?
Which couriers do you use?
We use Royal Mail Tracked 48 & 24 services for delivery within the UK.
How long will it take to receive my order?
How long will it take to receive my order?
Standard Delivery usually takes 3-5 working days to be delivered from the date your order was placed.
EXPRESS Delivery usually takes 1-2 working days to be delivered from the date it was placed.
CHRISTMAS & EASTER: Please allow longer for your order to be delivered during busy seasonal periods as we are processing a lot more orders than usual and sometimes delays are unavoidable with our couriers due to the volume of parcels they're having to deliver.
How do I track the delivery of my parcel?
How do I track the delivery of my parcel?
Once your order has been dispatched you will receive an email with a tracking reference which you can use on the courier's website (normally Royal Mail) to monitor the progress of your parcel.
What if my parcel hasn't arrived after 5 days?
What if my parcel hasn't arrived after 5 days?
Please check the delivery tracking reference provided to you by email. This will normally tell you if there's a delay or problem delivering the package.
If it's the last 2 - 3 weeks before Christmas or Easter, please allow extra time for delivery as there's a huge volume of parcels in the network and delays are sometimes unavoidable.
If you still need help please feel free to get in touch using the form at the bottom of this page.
International Delivery Policy
Which countries do you deliver to?
Which countries do you deliver to?
In addition to the UK, we deliver to the Channel Islands and a select number of countries in Western, Northern, and Central Europe.
How much is international shipping?
How much is international shipping?
It varies depending on which country you want to ship to but it is between 15 EUR & up to 45 EUR for remote regions.
How long does international delivery take?
How long does international delivery take?
Deliveries are usually made within 2 weeks from the time you placed the order. This can be quicker or longer depending on how fast the parcel clears customs.
Can I track my international parcel?
Can I track my international parcel?
Yes, all international deliveries are sent by a fully tracked service. This will be provided to you by email once we've dispatched your order.
Will the recipient have to pay customs fees?
Will the recipient have to pay customs fees?
Yes, usually there will be customs clearance fees and VAT to pay prior to delivery.
The recipient will be notified by text, email, or letter for further details. Keep an eye on your parcel's tracking for updates.